LongHorn Steakhouse

Reviews about LongHorn Steakhouse

• 3 / 5

  By Ken Smith
  Giving a three because I've had 5 star visits and 1 star visits. Last visit my 16 oz prime rib had about 8 oz of fat. I literally had a pile of fat. The waitress got the manager and in fairness he offered another but by then my wife was almost finished and I had eaten what meat I could get. Mixed reviews about this place...never know on any given day.
  November 08, 2016
• 1 / 5

  By Jahri M
  Will never go to this location again! We called in hours ahead for a large party and still has to wait 2 hours to be seated. They were not busy and there were numerous tables open. Once seated orders were placed and i had a big crawling on me. I knock it off in shock and contact the manager and was told by him he was not an exterminator and he wasn't gonna pick it up. I then cancelled my order! Never again!
  September 24, 2016
• 1 / 5

  By Shahiem Harris
  If I could give a negative review I definitely would. I was better off walking to a farm and biting a cow before I was able to eat. The atmosphere resembles Monday Night Raw cage match. You can not decipher the managers from the lower tier employees; almost like they stole all of Mcdonalds employees. That being said let me give you a thorough breakdown of lastnights events.
  1.They are under staffed, so of course the place is being packed not because of the outstanding food and service but for the 7 people trying to serve. Then they are telling us they are understaffed like we are recruiters for indeed and it is our obligation to fill open jobs.
  
  2.They have no control over guest, they might as well let us come in the back and cook our own food. When guest can tell you where they are seating and jump the lines of other guest you definitely have a problem.
  
  3.I ordered calamari, the table behind us who came after me ordered the same thing and to my disbelief, guess who received their food first? Ding ding yes you are right, the table that came after us. O yea that's not the funny part, the table who received their calamari said their food was not cooked right, so guess who received the next batch of calamari? Yep they got the next batch. Then while waiting 15 minutes after I saw this, I had to remind them we still haven't received our appetizer. They then said they ran out, without any accommodation. Mind you we have been waiting here now for an hour.
  
  4.The only good thing that came out of this adventure was them not charging us for that brick flavored bread, flint tap water and watered down margarita. If you are working at this establishment you might as well leave now and work for a better establishment. Having this on your resume is just as bad as serving 5 years in state penn with 3 felonies. I will never go back here ever again.
  
  Make Longhorn Steakhouse Great Again
  August 06, 2016
• 1 / 5

  By Robert Kenner Jr
  The worst experience at LongHorn store 5097! I went to the restaurant with my daughter to eat dinner. I ordered grilled lamb chops. I asked Krystal, the waitress, to make my lamb well done. She said, "No pink inside?" I said, "correct, cooked all the way." Once I received my food, the lamb was red and pink inside. Krystal took 10 minutes to come back to the table after I asked another employee to locate her. When I told her about my lamb chops, she offered no apologies. She asked me if I wanted her to put the lamb chops back on the grill to cook them all the way. I told her I wanted a new order. I was confused at how she would actually have the cook put the chops on the grill along with other food being cooked for other customers. It then took more than thirty minutes to re-cook my order of chops. The manager on duty brought the chops from the kitchen, but then took it to the wrong table. Krystal then told him where to take the chops. When he brought the food, he asked me what was wrong with the order. I explained to him what happened. He never apologize for the mishap. By the time he brought the food, my daughter had already finished eating and I no longer had an appetite. It had been almost two hours at this point since I originally ordered. I asked Krystal for a to go box, which she brought me. When I received the bill, I noticed that Krystal had not taken anything off the bill for the inconvenience. I asked her if she was going take anything off the bill and she said, "Well since we remade the food, we don't take anything off." She said, "But I will see what I can do." When she came back to the table with the new bill, I noticed she had only taken off 10%. I asked to speak with the manager. Krystal walked away from the table and as she entered the kitchen, she said, "Geez", as if I was irritating her. The manager came to the table and after I explained my experience he said all he could do is offer a free appetizer. Horrible customer service! Will not go back to that store.
  July 01, 2016