Publix Super Market at Mt. Zion

Reviews about Publix Super Market at Mt. Zion

• 3 / 5

  By WeightsoverLove Nahsatta
  Publix is one of the better grocery stores. Lines are still long but customer service is usually better than Kroger's,Aldi,walmart or Ingles. However, when I went into Publix to get a cake that was for a difference price than what it rang up at the register ,the cashier wanted to argue with me about when and where I seen the sales price. She went back and forth with me until I decided to get out of her line and go to the bakery and have the problem cleared up. Turns out another gentleman had the same issue. The people at the bakery apologized gave us new purchase sticker prices, and customer service apologized, but the cashier didn't. She was so smug and nasty when she seen me going to customer service that she told them that what I paid was the price. The other gentlemen spoke up and the cashier walked back to her register. As I proceeded to feel disgusted and not get the cake at all ,customer service gave the gentleman and I our money back and the cakes! I don't see customer service like this anymore ,but it was refreshing that they turned a bad situation into a positive experience. They have now earned my shopping loyalty. Thanks Publix:)
  January 06, 2017
• 4 / 5

  By Troy Johnson
  More expensive but one of the better groceries on the south side of Atlanta. Good selection, great Deli, Butcher and Seafood counter plus Customer Service that are all always open. Friendly, helpful staff.
  August 03, 2016
• 1 / 5

  By Shamara Williams
  So I ordered a 3/4 sheet cake 1/2 marble 1/2 vanilla buttercream frosting... Not at all what I received. I order the cake for a supervisor birthday party where some of the people would be allergic to chocolate. Cut into the cake and is all this makeshift marble cake with a whipped cream topping. Once I noticed I called the bakery to inform them they stated they called me and left a message.... No phone or message came threw to my phone. If nobody got a hold of me why when I picked up the cake someone didnt informed me that they made the cake how the wanted to. At least then I could have gotten something for the people who didn't eat chocolate. So I was offered cupcakes for a 60 cake. Then once I informed her I was working and could come get them I was offered half off the next cake. Thanks publix I love paying for lack of customer service.
  June 14, 2016